Info

Info

General Information

We aim to cater for the needs of all visitors to our home at The Cartwheel, which  is a family run six bedroom guest house. The house was built in 1869 from traditional Lakeland slate. It is situated in a quiet residential street, convenient for the town centre, Lake and fell walks. If you have any specific questions please feel free to give us a call and we will endeavour to do our best to help. Unfortunately, the age and design of the house and facilities make it unsuitable for those with mobility difficulties and children under the age of 12yrs.

ARRIVAL INFO

  • There is a frequent bus service to Keswick with the main bus station being located outside Booths Supermarket in town, which is an approximate 10 minute walk from the house. Alternatively, there are a number of Taxi companies in the town who could collect you from the bus stand.
  • The nearest Train station is located in Penrith approximately 20 miles away which is connected to Keswick by the aforementioned frequent bus service or private hire vehicle.
  • We can be contacted via Telephone, Mobile telephone, text and email. (See details at bottom of this page).
  • Although we don’t have a private car park, there is ample on street parking in the adjacent streets which is un-restricted and FREE.
  • We accept guests between 4 pm and 6pm in order to ensure rooms are cleaned and ready and we are at home to greet you but, should you wish to arrive later, please feel free to give us a call – our latest arrival time is 9pm.
  • If you are arriving via Public Transport and need somewhere to drop your luggage prior to 4pm, The Laundry on Bank Street provides a £2 bag drop service.
  • We are available to assist guests with any luggage as required.

ADDITIONAL INFO

  • Mobile telephone reception is good in the town and in the house but may vary slightly inside due to the thickness of the walls, a characteristic of  Victorian buildings! In the  valleys and on the fells mobile phone signal can be poor or even non existent and 3G may be unavailable. However, on the tops of the fells a mobile signal can often be obtained.
  • We have BT superfast fibre broadband WiFi which is free for you to use.
  • There is a local SPAR shop within 50m which is open early morning until late evening, 7 days per week.
  • Fire Safety notices are posted in all rooms. We do ask our guests to familiarise themselves with them.
  • Should you need assistance in the event of an evacuation, please make this known to us upon arrival.
  • We are happy to store any medication you require, but do ask you to note that this is not a 24 hour service, so you will need to arrange collection times in advance.
  • Please let us know of any allergen related issues prior to arrival. Also, do check with us if you have special dietary requirements or need information about ingredients used in any prepared foods.
  • We are happy for guests to bring snacks and drinks into the bedrooms but ask that you take care of our rooms. We do not allow take-away food / meals in the bedrooms as these can leave an odour in the room or mark furnishings.
  • There are 2 laundries in Keswick if you need to wash your clothes; our rooms are not designed for the drying of wet clothes. If you get wet outside we are happy to dry your clothes for you in our drying area. The laundries are situated on Bank Street and Helvellyn Street.
  •  Full-length mirrors are situated on the first and second floor landings.

ROOM INFO

GENERAL INFORMATION ON BEDROOMS

  • All bedrooms are carpeted.
  • En-suite bathrooms have vinyl flooring.
  • All bedroom doors open into the rooms.
  • All furniture in the rooms is free standing and can be moved if required.
  • All rooms have remote controlled TVs.
  • All double beds are accessible from both sides.
  • All rooms have complimentary Wi Fi access.
  • All rooms have mirrors.
  • All rooms have central heating.
  • All rooms have Hospitality trays, tea, coffee, hot chocolate, milk, sugar, kit kat,  bottled Water, Radio alarm clocks, Hairdryer and Corkscrew.
  • A Bath towel, Hand towel and Bath mat are provided.
  • All bathrooms have complimentary hand wash and body wash.
  • All rooms are cleaned and serviced daily in the morning.

 

ENTRANCE AND RECEPTION

  • The outer door is latched back during the day and closed at night.
  • The inner door is on a yale lock and is locked at all times.
  • Guests are provided with keys to both doors as well as the room door and access can be made at all times. We ask for consideration if entering the house late at night, so as not to disturb other guests.
  • The hallway  has a wood floor with carpet runner leading to the dining room, stairs and our private quarters.

STAIRS

  • The stairs are carpeted in entirety.
  • There are ten steps to a small landing.
  • The shared bathroom for rooms 3 and 6 is off this landing.
  • Turn and continue up a further ten steps to the first floor landing.
  • Rooms 1, 2 and 3 are off this landing.
  • Turn and continue up a further ten steps to the second small half landing.
  • Turn and continue up a further ten steps to the second floor landing.
  • Rooms 4, 5 and 6 are off this landing.
  • There is a solid wood banister rail up the entire stair case on the right hand side.

BREAKFAST ROOM

  • Situated on the ground floor, off the entrance hall.
  • The door into the Breakfast room and is wedged open.
  • The Breakfast Room is carpeted.
  • Tables are made of light pine wood, are free standing and can be moved on request.
  • Chairs do not have arms and have padded seats.
  • Cereals, fruit and juices are self – service, but we will be happy to assist should help be required.

 

Room 1

  • On the first floor landing.
  • Double metal bedstead, with headboard and foot board.
  • One high-backed leather effect covered chair with no arms.
  • Hospitality tray on desk with drawers.
  • Wardrobe.
  • Bedside tables and lamps.
  • En-suite shower cubicle.
  • Rounded front pedestal basin.
  • Toilet.

Room 2

  • On the first floor landing.
  • This is a flexible room and can be set with either twin single divan beds with headboards or beds linked together to create a king sized divan bed.
  • One high-backed leather-effect chair with no arms.
  • Hospitality tray on glass table, with shelves.
  • Built-in wardrobe incorporating 2 internal shelves.
  • Bedside tables and lamps.
  • En-suite shower Cubicle.
  • Rounded front pedestal basin.
  • Toilet.

Room 3

  • On the first floor landing.
  • This is a single room with single pine wood bed with headboard, accessed from the left hand side.
  • Bedside table and lamp.
  • There is a vanity basin set in a cabinet, with cupboard underneath.
  • One high-backed Leather-effect chair.
  • Full height wall-clothes hanging unit, bag and shoe tray.
  • Hospitality tray on desk/dressing table, with drawers.
  • Bathroom facilities, including bath, toilet, basin and shower unit are detailed above under the Shared Bathroom heading.

SHARED BATHROOM – ROOMS  3 AND 6

The bathroom is located off the first half landing, being 10 steps down from room 3 and 30 steps down from room 6 (N.B. Room 6 does have private use of a WC on the second floor immediately adjacent to the room). The bathroom has a vinyl tiled floor and is equipped with a bath, separate shower cubicle, hand basin and toilet.

 

Room 4

  • On the second floor.
  • This is a single room with a single pine wood bed, with headboard, accessed from the left hand side.
  • One high-backed fabric covered chair with no arms.
  • Hospitality tray on table, with shelf.
  • 3/4 size wardrobe.
  • Bedside table and lamp.
  • En-suite shower Cubicle.
  • Rounded front pedestal basin.
  • Toilet.

Room 5

  • On the second floor.
  • This is a double room with pine  double bed, with headboard.
  • One high-backed chair.
  • Hospitality tray on chest of drawers.
  • Full-size single wardrobe.
  • Bedside tables and lamps.
  • There is a rounded front vanity basin.
  • En-suite shower Cubicle.
  • Toilet.

Room 6

  • On the second floor.
  • This is a twin room with 2 single white pine wood beds, with headboards.
  • Hospitality tray on chest of drawers.
  • Wall – mounted Clothes Hanging System.
  • Bedside tables and lamps.
  • There is a rounded front vanity basin.
  • There is a toilet for the use of room 6 only adjacent to the bedroom.
  • Bathroom facilities, including bath, toilet, basin and shower unit are detailed above under the Shared Bathroom heading.

 

Complaints Policy
We are committed to providing a high-quality service to all our guests.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.
Our complaints procedure
If you have a complaint, please contact us with the details.
What will happen next?
1.       We will send you an e mail acknowledging receipt of your complaint within three days.
2.      We will then investigate your complaint.
3.      We will send you a detailed reply to your complaint, including suggestions for resolving the matter, within 21 days of sending you the acknowledgement e mail.

Contact Information

Address:
5 Blencathra Street               Telephone:    01768 773182
Keswick                                   Mobile:         07747 096641
Cumbria                                  Email:           info@thecartwheel.co.uk
CA12 4HW                             Website:       www.thecartwheel.co.uk